人

病人总是没有.1 

在新加坡的一家大医院, 国际空间站 ensures every surface and ward – including the operating theatres – are spotlessly clean, for the safety of patients and staff. Behind this huge effort is a dedicated 550-person team, led by the passionate and driven Rozita Khamis.

人们——来自新加坡的罗齐塔
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清洁不是火箭科学. It’s the 人 behind it that make the difference.

Rozita Khamis, Assistant Director of 国际空间站’s housekeeping teams

保持与时俱进

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“Patients are number one in healthcare. That’s why we’re here – to make sure the environment is clean and safe for them,Rozita Khamis说, Assistant Director of 国际空间站’s housekeeping teams at a top healthcare customer.

这听起来可能很简单, but cleaning a hospital that treats over 1 million patients a year requires a highly coordinated team, with a strong sense of purpose and responsibility.

“I choose healthcare cleaning because I want to make a difference,” says Rozita. “I want my team to understand that we’re an important part of the patient journey. I ask them to think about the patient as a family member. If one of your family were staying in the ward, wouldn’t you want them to enjoy a clean environment?”

快速应对COVID-19
Rozita joined 国际空间站 in 2016 after many years of working in the healthcare industry. Her experience makes a big difference.

“I explain to my team how to do things from the customer’s perspective. We need to be visible, and we need to be proactive. Our goal is to close any gaps before the day starts, and the hospital staff must be confident that everything is done correctly, so they can concentrate on their own work.”

This experience was essential when COVID-19 first reached 新加坡. 罗齐塔的团队必须迅速做出反应. General wards were converted to isolation wards; empty space was made available for patients; and completely new cleaning routines and workflows were introduced – all in a matter of days.

To ensure our teams were prepared and safe, they got refresher training in the use of PPE (personal protective equipment), 感染控制要求, 程序遵从性. 但, 同样重要的是, they also got the emotional support they needed from Rozita and the rest of the management team.

“The key was to make our 人 feel safe so they could do their jobs effectively,” says Rozita. “作为领导者, we were on the ground with them and set up new routines to check on their health, 比如体温检查. Many 人 felt a little cut-off due to social distancing, so we set up a WhatsApp group where everyone could chat, ask questions and feel part of the team.”

壮大团队

A strong believer in the personal touch, Rozita knows every member of her team personally and wants everyone to have the chance to develop in their work. 通常, when asked about her greatest achievement at 国际空间站, Rozita thinks about others – particularly the work she has done to nurture talent and leadership within her teams.

“Succession planning is very important to me. We’ve just promoted the second line of leadership. These are the future leaders of 国际空间站 at the hospital, and they are already approved by the customer. 我为他们感到骄傲. They will give us consistency in our quality, services and relationships – which is so important for the team, 医院工作人员和病人.”

人们创造空间

350,000+ 人   |   30+ countries   |   40,000+ customers